Refund Policy
- Prices and invoice errors
- Speedy Travel endeavours to ensure that all prices listed on the speedytravel.co.nz website are accurate and up-to-date. However, due to exchange rate fluctuations or increases in supplier rates, Speedy Travel reserves the right, up to and including the date of departure, to adjust any fees, charges or prices as necessary, even if the products or services acquired have been paid for in full, to reflect such cost increases passed onto Speedy Travel.
- Speedy Travel reserves the right to correct any errors in fees, charges, rates or prices quoted or billed, even if the products or services acquired have been paid for in full.
- Cancellation charges and alterations
- Speedy Travel reserves the right to charge you a $30 fee for each alteration or variation to a travel product or service once that product or service has been booked and fully paid for.
- When making a cancellation any balance is held in credit to be used within 12 months from the date of first purchase.
- Refunds for unused services
- Speedy Travel will not issue you with a refund for any tours, car hire, meals, sightseeing vouchers, coupons, transfers, pre-paid accommodation, theatre tickets or other tour services which are not used or utilised for any reason, including for reasons beyond your control such as illness, strikes or acts of God.
- Lost or destroyed documents
- Unless agreed otherwise, any lost or destroyed tickets, vouchers, coupons or travel documents can not be replaced or refunded.
- Variation to products or services
- Due to reasons beyond Speedy Travel's control, Speedy Travel may be forced to amend or alter a travel reservation or booking, even if the products or services affected have been confirmed by Speedy Travel or paid in full. Speedy Travel will notify you as soon as practicable after Speedy Travel becomes aware of the need for an amendment or alteration to your travel reservation or booking and will propose alternate products, services or arrangements which are of the same standard as those originally booked. You must, as soon as possible after such notification by Speedy Travel elect to either:
- accept Speedy Travel¿s proposed alternate products, services or arrangements; or
- receive a refund of all monies paid to Speedy Travel for the affected products or services, except for any amount which is withheld by a product or service provider other than Speedy Travel. Failure to notify Speedy Travel of your election within a reasonable time frame will be taken as an acceptance of Speedy Travel's proposed alternate products, services or arrangements.
- Due to reasons beyond Speedy Travel's control, Speedy Travel may be forced to amend or alter a travel reservation or booking, even if the products or services affected have been confirmed by Speedy Travel or paid in full. Speedy Travel will notify you as soon as practicable after Speedy Travel becomes aware of the need for an amendment or alteration to your travel reservation or booking and will propose alternate products, services or arrangements which are of the same standard as those originally booked. You must, as soon as possible after such notification by Speedy Travel elect to either:
Dispute Policy
- You irrevocably submit to the exclusive jurisdiction of the courts of Auckland, New Zealand, and courts of appeal from them, for determining any dispute concerning this agreement, the speedytravel.co.nz website, or the acquisition of products and services via the speedytravel.co.nz website.
- You irrevocably waive any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.
